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Terms & Conditions

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Poster Prints & FineArt Prints

Correctly prepared Poster Print and Fine Art Print orders are printed, packed and ready for dispatch by Royal Mail standard First Class delivery within 24 hours of arrival, e.g. orders received Monday am will be printed and dispatched Tuesday, please allow 3-5 working days as we cannot guarantee next day delivery.

All prints sent out First class post are at the photographers risk and ProPhotoPrints accept no responsibility for loss or damage.

Orders to the Republic of Ireland will be sent via Parcel Force which includes a tracking ID with one (business) day delivery subject to your order being received by noon the previous day and lab availability.

Correctly prepared Satin Photo orders are printed, applied, packed and ready for dispatch within 3/4 working days of us receiving them. If your order is urgent please call Glenn or Wasim on 01422 354008.

Production Times
Production times vary depending on the product you have ordered. All of our products are manufactured by hand  and very large print orders will lengthen the amount of time your order is with us in the lab.

We strive to despatch orders as quickly and efficiently as possible and most of the time will despatch items before the stated production times. Please note the above information is a guideline only. On the rare occasions when we may experience issues beyond our control, no guarantee is made with regard to how long your order may be in the lab and ProPhotoPrints will not be held responsible for any losses suffered by such delays.

No deliveries Saturdays, Sundays or Public Holidays. Deliveries to outlying areas or abroad may take longer.

If you require delivery on a specific date please contact us.

Deliveries may require a signature. Please ensure somebody is available to sign for your completed order.
By the act of placing an order with ProPhotoPrints the customer confirms that they hold the copyright of the images contained therein.

Your order will receive the greatest care and attention whilst in our laboratory but in the unlikely event of loss or damage however caused, ProPhotoPrints, will not accept any liability. Customers are advised to keep a back up copy of all data until the completed order has been returned.

Our Poster Print Postal Charges start from:-

  Country   Standard
  UK   £6.00
  Northern Ireland   £6.00
  Republic of Ireland   £20.00
  Scottish Highlands   £6.00
  Jersey   £6.00
  Guernsey   £6.00
  Isle of Man   £6.00

Canvas Wraps

Correctly prepared Canvas Wrap orders are printed, laminated, wrapped, packed and ready for dispatch within 7 working days of us receiving them. All our canvas wraps are printed and laminated using the latest state of the art printing and laminating products which require specific drying periods, each canvas is then stretched and stapled by hand and this is why we do not offer a very fast turnaround. It is not possible to offer a quality professional canvas wrap like ours overnight.

If your order is urgent please call Glenn or Wasim on 01422 354008.

Delivery Charges start from:-

  Country   FeDex
  UK   £15.00
  Northern Ireland   £40.00
  Republic of Ireland   £70.00
  Scottish Highlands   £25.00
  Jersey   £75.00
  Guernsey   £75.00
  Isle of Man   £30.00

If Fedex delivery, you will be contacted you via email with your tracking ID and estimated delivery time once your order has been dispatched.

Expect your order to arrive with you between one and three days following dispatch.  (Deliveries overseas may take longer).

No deliveries Saturdays, Sundays or Public Holidays. Deliveries to outlying areas or abroad may take longer.

If you require delivery on a specific date please contact us.

Deliveries may require a signature. Please ensure somebody is available to sign for your completed order.

By the act of placing an order with ProPhotoPrints the customer confirms that they hold the copyright of the images contained therein.

Your order will receive the greatest care and attention whilst in our laboratory but in the unlikely event of loss or damage however caused, ProPhotoPrints, will not accept any liability. Customers are advised to keep a back up copy of all data until the completed order has been returned.

Please Note

If delivery address is to any of the following post codes we will contact you regarding an additional surcharge.

Returns Policy (T & C's)

If your order is unfortunately damaged in transit please sign "RECIEVED DAMAGED" and notify us within 24 hours. We also require an image of the damaged package prior to opening. Regretfully if we are notified later than 24 hours after delivery we are unable to claim aginst the carrier.

We do not accept cancellations once your order has been printed.

Cancellations will only be accepted with the agreement of ProPhotoPrints management and must be authorised before printing.

 

Refund Policy:

Under the ‘Distance Selling Regulations’ if you change your mind for any reason you have the right to return perfectly good equipment for a refund of the purchase price and outgoing carriage charge within 14 days of receipt. Goods must be in resaleable condition and returned well packed at your expense.

This cover does not apply to bespoke items such as photographic prints, gallery wraps, etc where products are custom made especially for you. Such goods can only be returned if they are faulty.

Should any goods be faulty or arrive damaged or not materially match the description on our website you may return them to us within a reasonable time. We will refund the purchase price along with the cost of the outgoing and return carriage charges.